What is the Department of Justice's main approach to enforcing the ADA?

The Department of Justice (DOJ) primarily promotes a strategy of voluntary compliance and investigation of complaints when it comes to enforcing the Americans with Disabilities Act (ADA). This approach is rooted in the belief that cooperation and dialogue can often lead to better outcomes than strict legal actions.

By focusing on voluntary compliance, the DOJ encourages organizations to understand and rectify their shortcomings in accommodating individuals with disabilities rather than simply imposing penalties. This method aims to foster an environment where entities willingly work to create accessible and inclusive environments, which benefits the individuals they serve and enhances overall community relations.

Moreover, the investigation of complaints serves as a critical component of this enforcement strategy. When individuals file complaints regarding potential violations of the ADA, the DOJ investigates these claims to determine their validity and the necessary steps for remediation. This dual approach not only aids in resolving specific complaints but also helps in identifying systemic issues that may need broader solutions.

The alternative approaches, such as strict legal action or immediate expulsion of violators, may not be the preferred first step, as they can result in adversarial relationships and hinder progress towards accessibility goals. Disregarding complaints would undermine the principles of the ADA and the support structure intended to protect the rights of individuals with disabilities.